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FAQ

The Ins And Outs of How We Do Business

  • Do you offer End of Tenancy / Deep Cleans
    Yes, we offer End of Tenancy, Deep Cleans, Office Cleans and One off Cleans
  • Payment Terms?
    Cleaning is invoiced by email and receipts issued upon payment, other Services are invoiced on the day or payment due upon completion of work.
  • How do i book a Service?
    You can book by phone 07492 843145 or by email ninjacleaners@outlook.com / ninjapropertyservices@outlook.com
  • What happens if accidental damage occurs?
    Our employees are always extremely careful, however accidents do happen. If something is broken or damaged, Staff would report this to the supervisor. We will immediately make every effort to resolve the problem and notify our Insurance provider

Billing & Pricing

Payments Accepted

We accept bank transfers and cheque for ongoing cleaning customers with a 30 day period to pay invoice and payment on the day for other services.

Cancellation Policy

Cancellation of Domestic Cleaning services require 1 week notice and 72 hours notice for other services otherwise a fee will be charged.

Satisfaction Guarantee

We aim for 100% satisfaction guarantee. we discuss prior to each service for expectation and time frame and will return within 24 hours if correction is needed.

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