FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

Do you offer Ironing or Bed changes as part of Domestic Cleaning?


Yes, we discuss and tailor the cleaning to each Customers needs. Ironing and bed changes are added into Domestic Cleaning hours.




Payment Terms?


Domestic Cleaning is invoiced monthly by email and payment is required within 30 days, other Serrvices are invoiced on the day with payment due upon completion of work.




How do i book a Service?


You can book by phone 07492 843145 or by email ninjacleaners@outlook.com




What happens if accidental damage occurs?


Our employees are always extremely careful, however accidents do happen. If something is broken or damaged, Staff would report this to the supervisor. We will immediately make every effort to resolve the problem and notify our Insurance provider




Will i have the same Cleaner?


Yes, for ongoing cleaning we always try and keep the same Cleaning staff however if your regular cleaner is absent we would check permission to send another Cleaner





Billing & Pricing

Payments Accepted

We accept bank transfers and cheque for ongoing cleaning customers with a 30 day period to pay invoice and payment on the day for other services.

Cancellation Policy

Cancellation of Domestic Cleaning services require 1 week notice and 72 hours notice for other services otherwise a fee will be charged.

Satisfaction Guarantee

We aim for 100% satisfaction guarantee. we discuss prior to each service for expectation and time frame and will return within 24 hours if correction is needed.

Our Company

Ninja Cleaners Ltd have been expanding since 2016 and pride ourselves in our High Cleaning Standard. Our Cleaning company covers Surrey and is committed to providing exceptional service for all your cleaning needs

Head Office

Second Avenue

Holly Lodge

Lower Kingswood

KT20 6SQ

Operating Hours

Mon - Fri: 8.30am - 5pm
​​Saturday: 9am - 2pm
​Sunday: Office Closed

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© 2019 by Ninja Cleaners Ltd

07492 843 145

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